Weber Customer Journey Film
Following a Weber order from the first phone call to the trade counter, and the people who make it happen.
Manufacturing & Engineering
The brief
Weber wanted a film showing how many people and departments it takes to get a product into a customer’s hands, so staff could see where their role fits in the bigger picture and outside audiences could see how Weber works.
Our approach
We re-enacted a typical customer journey: a distributor calls customer services, the order goes through planning, the product is made and picked in the warehouse, then collected by a tradesperson at the trade counter. A full Steadicam setup let us move fluidly between people, processes and locations, linking office, factory and distributor into one continuous story.
Deliverables
A customer journey film that is part factory tour, part manufacturing documentary and part narrative.
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