CTD Complaints Procedure Training
Three training programmes and 15 modules that staff can come back to whenever they need them.
Construction & Built Environment
The brief
CTD needed a detailed training programme around its complaints procedure. With a huge amount of information to get across, they wanted material staff could return to at a later date rather than a one-off session.
Our approach
We broke the procedure down into clear, self-contained modules, using animation where it helped explain the process, so each part is easy to follow and easy to revisit.
Deliverables
Three programmes containing 15 modules, including an introduction and an animated section on common complaints.
The result
The programme brought CTD a big saving in time and cost when training staff.
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